Terms & Conditions

Welcome to VELLUNA UAE!

These Terms and Conditions (“Terms”) govern your use of our website, www.vellunauae.com, and any purchases you make through it. By accessing or using our website, you agree to comply with and be bound by these Terms.

1. Use of Website

  • You must be 18 years or older to use this website or place an order.

  • You agree not to use the site for any unlawful or fraudulent purpose.

  • We reserve the right to deny service or access to anyone at our discretion.

2. Products & Pricing

  • All prices are listed in AED (UAE Dirhams) unless stated otherwise.

  • Product availability is subject to change without notice.

  • We aim to display products and colors as accurately as possible, but variations may occur due to screen settings or lighting.

3. Orders & Payment

  • By placing an order, you confirm that all details provided are accurate and you are authorized to use the selected payment method.

  • Payments are processed securely through approved payment gateways (e.g., Visa, MasterCard, Apple Pay, Fatoorah, etc.).

  • We reserve the right to cancel or reject any order at our discretion.

4. Shipping & Delivery

  • We offer delivery across the UAE. Estimated delivery times and charges are shown at checkout.

  • Delays due to courier services, weather, or other external factors are beyond our control.

  • You are responsible for providing correct and complete delivery information.

5. Returns & Refunds

  • Due to hygiene reasons, returns are only accepted for unused and unopened items within 7 days of delivery.

  • If your product is damaged or incorrect, please contact us within 48 hours of receiving your order.

  • Refunds (if applicable) will be processed to the original payment method within 7–10 working days.

6. Intellectual Property

  • All content on www.vellunauae.com, including logos, images, text, and design, is the property of VELLUNA and is protected by copyright and trademark laws.

  • You may not copy, distribute, or reproduce any content without our written permission.

7. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

8. Governing Law

  • These Terms are governed by and construed in accordance with the laws of the United Arab Emirates.

9. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

📧 Email: support@vellunauae.com
🌐 Website: www.vellunauae.com